Text Analytics Summit West Kicks Off

I’ve landed in sunny San Jose, and for the next two days, I’ll be covering the Text Analytics Summit West, featuring top social media analysts like Steven Ramirez, CEO of Beyond the Arc and Nitin Indurkya, the Principal Research Scientist at Ebay. Here’s what we can expect to learn today and tomorrow:

A. Text Analytics for Social Media – Take advantage of social media analytics to maximize the impact of your social media engagement strategy

B. The Technological Advances in Text Analysis – Stay on top of new trends and developments in text technologies, sentiment analysis, semantic technology, information retrieval, and the cloud to stay ahead of the competition

C. Utilizing Multi-Channel Analytics – See how text analytics enables you to analyze data across multiple channels, allowing you to fully grasp the Voice of the Customer and/or perform superior research and analysis

D. Customer Experience Analytics – Discover how to optimize the end-to-end customer experience process

E. Exclusive End User Case Studies – Get real life examples of how vendors enable end users to employ text analytics to improve the business decision making process

It should be an exciting summit, bringing together the most extraordinary minds in an evolving industry. Stay tuned for daily updates.