How Facebook Could Regain Our Trust
Facebook’s Identity Opportunity – Or Somebody’s
Facebook has the chance to turn a problem – negative publicity about its latest privacy shifts and confusion about how to control them – into a business opportunity: It could become the protector of your identity instead of a threat to it. That’s a service we need.
Imagine if Facebook started a new and independent arm to take your side in any question about identity and privacy on Facebook – the ID equivalent of Google’s Data Liberation Front. This group’s job would be to simplify all the obfuscation that is confusing every Facebook user I know about how and where their data will be used and shared: create simple tools with simple rules and explanations and execute our wishes for us. That alone would help Facebook’s relationship with us today. If Facebook wants us to trust our identities to Facebook, then it better take that mission seriously.
Now imagine that Facebook does such a good job of that – turning its rumbling PR problem into a new asset – that we ask it to bring this service elsewhere on the web, helping us determine and decide what’s shared about me on the internet: what I share about me, what others share about me, what others can see of me, and how I can manage that.
I see a new identity dashboard over the web that lets me see how I’m seen and then adjust and publish as I choose – not just shutting down (which is what happens when people get overwhelmed with privacy control issues – even Leo Laporte is doing that) but also deciding what we want to make public (because I argue there is value in publicness).
Mind you, I am not publishing all the things that add up to me through Facebook, nor will I ever. I publish my identity every day all over the web; that is what Facebook should help me manage. Identity is distributed. So, as I argued here, I should control this on my own but I need help managing it. Current tools – ClaimID and such – are as difficult to use as Facebook’s privacy control and are ineffective.
There’s also a service waiting to happen to verify identity. Twitter does that for celebs; why not for all of us?
Facebook could do all this. Because it already has the tightest link to our identities online, it should do this. I’d argue it should do this to turn its relationship with us and our identities on its axis: rather than being accused of exploiting our identities, it should regain our trust – and value – by becoming our best protector, our ID agent.
Google could also do that. This might be a way for it to leapfrog Facebook in the identity and social front: help us organize not the world’s information but our information. The Google profile page becomes not something that lives on Google but something Google enables us to manage.
Even the Post Office could do this. Way back when, it proposed becoming an identity verification service. I know from my little bit of work with folks in the area that the USPS is certainly looking for new ways to bring value (read: new reasons to exist).
Startups could do this. As I tell my entrepreneurial students, whenever you see a problem, look for the opportunity in it. In all the yammering and schwitzing about Facebook and privacy and identity, it’s easy to see a big need and opportunity. Facebook should see it; others can, too.
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