This type of thing happens to me far too often.

When I opened my phone bill recently, I was surprised to see a $14.95 charge from ILD Teleservices, a company I’m pretty sure I’d never head of. When I called ILD, I was told that the charge was for an “800-number voice mail service.”

I explained…

I was really, really, REALLY angry at American Express, which was dunning me for money I didn’t owe. (I’ll tell the story in a separate post, when I’ve calmed down.) And I couldn’t find anyone at the company willing to address the problem.

So I went to the American Express website…