Consumer Rights 
ON HOLD: Why Aren’t Customers Paid for Their Time?
Several months ago, I was planning a trip to London. I needed to be able to receive work e-mails while I was in London, and I wanted my children to be able to reach me there by... ...read more
How Come Only Journalists Have to Deal with Kill Fees?
Occasionally — very occasionally — I’ve been asked to accept a “kill fee” from a newspaper or magazine I write for. That means that an editor has decided not to pub... ...read moreON HOLD: Can’t Anyone Be Candid About Medical Costs?
The Freelancers Insurance Company is dedicated, according to its website, to providing affordable health care coverage for the self-employed. I recently got a letter from the co... ...read moreON HOLD: Death Comes to Us All, But Red Tape Lasts Forever
My father died in January. He left a small estate — perhaps $100,000, to be divided several ways. Most of the money is in a brokerage account at Bank of America. It’s bee... ...read moreON HOLD: Billing or Bilking (Revisited)?
I finally heard from ILD Teleservices, the company that billed me for an 800-number voicemail service I had never asked for. It agreed to credit me the full amount of the fraud... ...read moreON HOLD: Is it Okay to Call an American Express Executive at Home?
I was really, really, REALLY angry at American Express, which was dunning me for money I didn’t owe. (I’ll tell the story in a separate post, when I’ve calmed down.) And I cou... ...read moreON HOLD: When Billing Becomes Bilking
This type of thing happens to me far too often. When I opened my phone bill recently, I was surprised to see a $14.95 charge from ILD Teleservices, a company I’m pretty su... ...read moreFollow Us
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